Patient understanding, presentation, and actionSystematic review · 2026
Patient Experiences With Online Laboratory Test Presentations From Access to Activation: Systematic Review
Authors: Lustria MLA, Atrinawati L, Aliche O, Kim K, He Z.
Journal/source: J Med Internet Res.
Full citation: Lustria MLA, Atrinawati L, Aliche O, Kim K, He Z. Patient Experiences With Online Laboratory Test Presentations From Access to Activation: Systematic Review. J Med Internet Res. 2026;28:e88259. doi:10.2196/88259.
DOI: 10.2196/88259
HealthRadar editorial summary
This systematic review synthesized 39 studies examining how patients access, interpret, and act on laboratory results delivered through online portals. Immediate-release policies increased result viewing, secure messaging, and follow-up activity, but access did not reliably produce understanding. Patients frequently had difficulty judging borderline findings, distinguishing minor abnormalities from important ones, and determining when follow-up was warranted. Visual and textual cues could improve clarity, but poorly calibrated cues could overemphasize small deviations or fail to communicate meaningful risk. Patient responses were also shaped by health literacy, digital access, language, clinician communication, and the availability of interpretive support. The review strongly supports treating laboratory communication as a continuum from access to interpretation to action, rather than assuming that displaying results completes the communication task.
Why it matters to HealthRadar
This is a current literature-level statement of the problem HealthRadar is attempting to address: laboratory access without reliable contextual interpretation or navigable next steps.
Read the original article ↗Patient understanding, presentation, and actionCross-sectional survey analysis · 2026
Patient-Reported Experiences With Viewing and Understanding Test Results in Patient Portals: Cross-Sectional Survey Analysis
Authors: Richwine C, Steitz B, Everson J.
Journal/source: J Med Internet Res.
Full citation: Richwine C, Steitz B, Everson J. Patient-Reported Experiences With Viewing and Understanding Test Results in Patient Portals: Cross-Sectional Survey Analysis. J Med Internet Res. 2026;28:e94098. doi:10.2196/94098.
DOI: 10.2196/94098
HealthRadar editorial summary
Using nationally representative 2024 Health Information National Trends Survey data, this study examined 6,045 US adults who had recently received test results. Seventy percent viewed results in a patient portal, and 58% viewed them before hearing from a healthcare professional. Only 28% reported being offered a choice about whether to receive results before clinician communication, and just 66% said they understood both the results and their implications for care. Viewing and understanding varied with education, digital literacy, and clinician encouragement to use the portal. The study demonstrates that immediate electronic release has become routine while meaningful comprehension remains uneven. It also suggests that interpretation cannot be separated from communication preferences, anticipatory guidance, and disparities in patients’ ability to navigate digital health information.
Why it matters to HealthRadar
The study provides contemporary national evidence for the gap between result availability and usable clinical understanding.
Read the original article ↗Patient understanding, presentation, and actionLongitudinal qualitative study · 2026
Making non-emergent abnormal results actionable: a short-term longitudinal qualitative study in two hospital-affiliated health examination centers in China
Authors: Yao L, Deng Z, Luo F, He L.
Journal/source: Front Public Health.
Full citation: Yao L, Deng Z, Luo F, He L. Making non-emergent abnormal results actionable: a short-term longitudinal qualitative study in two hospital-affiliated health examination centers in China. Front Public Health. 2026;14:1900806. doi:10.3389/fpubh.2026.1900806.
DOI: 10.3389/fpubh.2026.1900806
HealthRadar editorial summary
This longitudinal qualitative study followed 48 adults who had received non-emergent abnormal laboratory results; 28 completed follow-up interviews 28–43 days later. Participants typically noticed that a result was abnormal before they understood its meaning. Interpretation then unfolded through personal history, family discussions, internet searches, risk perceptions, practical barriers, and attempts to identify an appropriate source of care. Five stages emerged: recognizing the signal, constructing meaning, appraising risk, navigating follow-up, and responding. Communication was considered more actionable when it was respectful, proportionate to the apparent concern, explicit about uncertainty, time-bound, and linked to a realistic service route. The authors concluded that patients were not simply missing information; the surrounding system had transferred substantial interpretive and navigational work to patients and families.
Why it matters to HealthRadar
The findings support HealthRadar’s emphasis on priority, proportional urgency, understandable meaning, and one navigable next step.
Read the original article ↗Patient understanding, presentation, and actionSystematic review · 2024
Enhancing Patient Understanding of Laboratory Test Results: Systematic Review of Presentation Formats and Their Impact on Perception, Decision, Action, and Memory
Authors: van der Mee FAM, Schaper F, Jansen J, Bons JAP, Meex SJR, Cals JWL.
Journal/source: J Med Internet Res.
Full citation: van der Mee FAM, Schaper F, Jansen J, Bons JAP, Meex SJR, Cals JWL. Enhancing Patient Understanding of Laboratory Test Results: Systematic Review of Presentation Formats and Their Impact on Perception, Decision, Action, and Memory. J Med Internet Res. 2024;26:e53993. doi:10.2196/53993.
DOI: 10.2196/53993
HealthRadar editorial summary
This systematic review evaluated 18 studies of formats used to present numeric laboratory results to patients. Most studies relied on simulated rather than real-world results, and the evidence base was heterogeneous. Horizontal bars showing a result in relation to a reference or individualized goal range generally improved perceived comprehensibility, usability, and satisfaction compared with numbers and reference ranges alone. Some visual formats also reduced participants’ stated intention to search elsewhere or contact a physician. However, behavioral action and memory were rarely evaluated, making it impossible to identify one universally preferred format or determine whether immediate comprehension produced sustained appropriate behavior. The review demonstrates that presentation format is not decorative: it changes how patients perceive magnitude, meaning, and potential concern. It also underscores the need to test displays in real clinical settings and with varied patient populations.
Why it matters to HealthRadar
A clinically sound interpretation can still fail if its presentation produces confusion, alarm, or false reassurance.
Read the original article ↗Patient understanding, presentation, and actionQualitative think-aloud study · 2025
False Calm and False Alarm: A Qualitative Study of Confusion and Misinterpretation of a Laboratory Results Graph
Authors: Monkman H, Schmit A, Nyholt D, MacDonald L, Lesselroth B.
Journal/source: Stud Health Technol Inform.
Full citation: Monkman H, Schmit A, Nyholt D, MacDonald L, Lesselroth B. False Calm and False Alarm: A Qualitative Study of Confusion and Misinterpretation of a Laboratory Results Graph. Stud Health Technol Inform. 2025;326:106-110. doi:10.3233/SHTI250248.
DOI: 10.3233/SHTI250248
HealthRadar editorial summary
In this think-aloud study, 24 adults interpreted a longitudinal graph of laboratory values modeled on a community laboratory portal. Eighteen participants expressed confusion, and 12 misinterpreted at least one feature. Problems included unclear axis labeling, incorrect interpretation of dates or the number of observations, and uncertainty about whether a change was clinically meaningful. Some users inferred concern where the graph did not support it, while others discounted potentially relevant changes. The findings show that a trend display can appear intuitive while still producing materially different interpretations among viewers. Longitudinal laboratory communication therefore requires more than plotting values: dates, scales, reference context, clinical significance, and uncertainty must be made explicit, and actual users should test the display before deployment.
Why it matters to HealthRadar
This study has direct implications for TrendLens. A visually attractive graph is not automatically an understandable or safe graph.
Read the original article ↗Patient understanding, presentation, and actionQuality-improvement interrupted time-series study · 2025
Patient-Friendly Test Results and Patient-Initiated Messaging Among Adult Outpatients
Authors: Steitz BD, Guide A, Rodriguez K, et al.
Journal/source: JAMA Netw Open.
Full citation: Steitz BD, Guide A, Rodriguez K, et al. Patient-Friendly Test Results and Patient-Initiated Messaging Among Adult Outpatients. JAMA Netw Open. 2025;8(11):e2543879. doi:10.1001/jamanetworkopen.2025.43879.
DOI: 10.1001/jamanetworkopen.2025.43879
HealthRadar editorial summary
This quality-improvement study evaluated the addition of patient-friendly descriptions, basic interpretation, graphical reference information, and follow-up reassurance to commonly viewed laboratory results in an electronic portal. The analysis included 205,139 patients who reviewed 829,902 results during 2024. The proportion of results followed by a patient-initiated message within 24 hours changed only from 17.5% to 17.3%, which was not clinically meaningful overall. A modest 0.8-percentage-point decrease occurred for tests ordered in primary care, while some other categories showed no benefit or increased messaging. The intervention was informative but largely generic. The findings suggest that standard educational text can support transparency without necessarily resolving the patient’s case-specific questions, uncertainty, or desire for clinical context. More individualized and workflow-aware approaches may be needed.
Why it matters to HealthRadar
The findings suggest that definitions and boilerplate education alone are unlikely to fill the interpretation gap. Contextual synthesis may be the missing layer.
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